Last updated: [01/02/2026]

1. Overview

This Privacy Policy explains how Neato Landlord Forms (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, create an account, or purchase our digital products (the “Services”).

By using our website or purchasing any Neato Landlord Forms product, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Policy, please do not use our website or Services.

2. Who We Are

Neato Landlord Forms provides digital templates, forms, and tools for landlords and property owners. We are based in the United States.

  • Website: [www.NeatoLandlordForms.com]
  • Email: [contactus@NeatoLandlordForms.com]
  • Mailing address: [224 N Hwy 67, Suite 200, St. Louis, MO 63031]

We are not a law firm and do not provide legal advice. This Policy only explains how we handle personal data; it is not legal advice.

3. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.

3.1 Information You Provide Directly

When you use our website or Services, you may provide:

  • Contact information – such as your name and email address.
  • Account information – username, password (stored in hashed form), and account preferences.
  • Order information – products purchased, order date, and transaction details.
  • Billing information – billing name and email address, and – in some cases – billing country, state, or postal code.
  • Support communications – any messages or information you send us via email or contact forms.

We do not require a physical shipping address for our digital products unless you voluntarily provide it.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser data – IP address, browser type, operating system, and device identifiers.
  • Usage data – pages visited, time on page, clicks, referring URLs, and other standard analytics information.
  • Cookie data – small data files stored on your device that help us remember preferences and understand how visitors use our site.

This information is generally collected in anonymous or aggregated form and is used for website security, performance, and analytics.

3.3 Information from Third Parties

We may receive limited information from:

  • Payment processors (such as WooPayments/Stripe and PayPal) about the status of your payment (approved, failed, refunded) so we can fulfill your order.
  • Email service providers (for example, newsletter or transactional email services) about whether our emails were delivered, opened, or clicked.

We do not receive or store full credit card numbers or bank account details.

4. How We Use Your Information

We use your information for the following purposes:

  1. To process and fulfill orders
    • Create and manage your orders.
    • Deliver digital downloads and provide access to your My Account → Downloads area.
    • Send order confirmations, receipts, and status updates (processing, completed, failed, refunded).
  2. To provide and improve our Services
    • Operate and maintain our website and digital products.
    • Improve site performance, navigation, and content based on aggregated usage data.
    • Diagnose and fix technical issues.
  3. To manage your account
    • Create and maintain your customer account.
    • Provide secure login and account recovery.
    • Allow you to view order history and access downloads.
  4. To communicate with you
    • Respond to your questions and support requests.
    • Send important service-related messages (for example, policy changes, security notices, or major product updates affecting your purchase).
  5. For legal, security, and compliance purposes
    • Detect and prevent fraud or unauthorized activity.
    • Comply with legal obligations, tax rules, and law enforcement requests where required by law.
    • Enforce our Terms and Conditions.

We do not sell your personal information.

5. Payment Processing

We use third-party payment processors (such as WooPayments/Stripe and PayPal) to handle payments securely.

  • When you make a purchase, your payment information is sent directly to the processor, not to us.
  • We do not store full credit card numbers or bank account details on our servers.
  • The payment processor may share limited information with us, such as:
    • Last 4 digits of a card, card type, or masked account details.
    • Payment status (e.g., paid, failed, refunded).
    • Billing country or region.

Your use of these payment services is also governed by their own privacy policies and terms, which we encourage you to review.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account.
  • Remember items in your cart between visits.
  • Improve site performance and security.
  • Analyze how visitors use our website.

6.1 Types of Cookies We May Use

  • Strictly necessary cookies – required for core site functions (login, checkout, security).
  • Preference cookies – remember your settings and choices.
  • Analytics cookies – help us understand how visitors use the site (for example, via tools like Google Analytics).
  • Marketing or performance cookies – may track usage to help us understand which pages or campaigns are effective.

You can usually control cookies through your browser settings and may delete or block cookies. However, disabling certain cookies may affect the functionality of our website, particularly checkout and login.

7. How We Share Your Information

We may share your information with:

  1. Service providers
    • Website hosting and maintenance providers.
    • Payment processors (WooPayments/Stripe, PayPal).
    • Email and communication tools (for sending receipts and account messages).
    • Analytics services (for aggregated usage statistics).

These third parties are only given the information necessary to perform their services and are expected to protect it and use it solely for that purpose.

  1. Legal and safety reasons
    We may disclose information if we believe in good faith that it is necessary to:
    • Comply with applicable law or legal process.
    • Respond to lawful requests from public authorities.
    • Protect the rights, property, or safety of our business, users, or others.
  2. Business transfers
    If we sell, merge, or reorganize our business, your information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy with similar protections.

We do not sell or rent your personal data to third parties.

8. Data Retention

We retain your information for as long as reasonably necessary to:

  • Provide the Services you requested.
  • Maintain your account and download history.
  • Comply with legal, tax, and accounting obligations.
  • Resolve disputes and enforce our agreements.

Order records are typically kept for several years as required by tax and business regulations. If you request deletion of your account, we may still retain certain order data where we are legally required to do so.

9. Your Choices and Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your account and certain personal data, subject to legal retention requirements.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent (for example, unsubscribing from optional marketing emails).

You can exercise some of these options directly by:

  • Logging into your account to update your information.
  • Using “unsubscribe” links in any optional marketing emails.
  • Contacting us at [your support email] with your request.

We may ask you to verify your identity before responding to certain requests.

10. Security

We take reasonable technical and organizational measures to protect your personal information, including:

  • Using secure connections (HTTPS) where possible.
  • Limiting access to personal data to those who need it for business purposes.
  • Using reputable third-party providers for payments and hosting.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted or stored on our systems or those of our providers.

11. Children’s Privacy

Our website and Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal data from a child under 18 without verifiable parental consent, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us.

12. International Visitors

Our website is operated from the United States and is primarily intended for users located in the U.S.

If you are accessing our site from outside the United States, you understand that your information may be processed in the U.S. or other countries where our service providers are located, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will:

  • Update the “Last updated” date at the top of this page; and
  • Where appropriate, notify you by email or with a notice on our website.

Your continued use of our website or Services after changes are posted means you accept the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, you can contact us at:

Neato Landlord Forms
Email: [contactus@NeatoLandlordForms.com]
Mailing address: [224 N Hwy 67, Suite 200, St. Louis, MO 63031]