Terms and Conditions

Last updated: [12/22/2025]

1. Overview

Welcome to Neato Landlord Forms (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services, including any digital downloads you purchase from us (collectively, the “Services”).

By accessing our website, creating an account, or purchasing any Neato Landlord Forms bundle or product, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

These Terms work together with our Privacy Policy and any other written policies we publish on this site.

2. Who We Are (Not a Law Firm)

Neato Landlord Forms provides informational templates, forms, and tools for landlords and property owners. We are not a law firm and do not provide legal advice, representation, or legal services.

  • Our products are designed as best-practice templates and educational tools.
  • They do not replace advice from a licensed attorney in your state.
  • No attorney–client relationship is created when you purchase, download, or use our products.

You are responsible for determining whether any form, clause, or document is appropriate and legally compliant for your specific properties, tenants, and jurisdiction.

3. Eligibility & Your Account

To use our Services, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction), and
  • Have the legal capacity to enter into a binding contract.

If you create an account:

  • You must provide accurate, current information.
  • You are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activity that occurs under your account.

If we believe an account is being misused or used fraudulently, we may suspend or terminate access at our discretion.

4. Orders, Pricing & Payments

All prices are listed in U.S. dollars unless otherwise noted.

  • When you place an order, you agree that:
    • You are authorized to use the payment method provided.
    • All information you submit is accurate and complete.
  • We reserve the right to:
    • Refuse or cancel orders (for example, in cases of suspected fraud or pricing errors).
    • Change prices or product offerings at any time, consistent with applicable law.

Payments are processed securely through third-party payment providers (such as WooPayments, Stripe, and/or PayPal). We do not store full credit card numbers on our servers.

5. Digital Products & License to Use

Our products are delivered as digital downloads (for example, .zip bundles containing DOCX, XLSX, and PDF files).

When you purchase a Neato Landlord Forms product, we grant you a limited, non-exclusive, non-transferable license to:

  • Download the product for your own use, and
  • Customize and reuse the forms and tools for:
    • Properties you personally own, or
    • Properties you directly manage or control through your business.

You may not:

  • Resell, sublicense, or redistribute our products as templates or form libraries.
  • Upload our templates to public websites, marketplaces, or file-sharing platforms.
  • Share your downloads or account access with other landlords, property managers, or businesses outside your own.

If you would like to license Neato Landlord Forms for use in a larger organization, franchise, or by multiple landlords, please contact us to discuss a separate license arrangement.

6. Delivery of Digital Downloads

After your payment is successfully processed:

  • You will receive an order confirmation email and a completed order email containing download link(s) for your products.
  • Your downloads are also available in your My Account → Downloads area (if you create an account or one is created for you).

You are responsible for:

  • Downloading the .zip file(s) to your own device, and
  • Backing up your copies for future use.

If you experience technical issues with downloading or opening the files, please contact us and we will make reasonable efforts to help you access your purchase.

7. Refunds & Cancellations

Because our products are digital and access is granted immediately after purchase, all sales are generally final once a product has been downloaded.

However, we want you to feel confident in your purchase. If you believe there has been an error with your order (such as accidental duplicate purchase or technical inability to access the files), please contact us within a reasonable time and we will review your request on a case-by-case basis.

Nothing in this section is intended to limit any rights you may have under applicable consumer protection laws.

8. No Guarantees; Compliance Responsibility

Laws affecting landlords and tenants can change frequently and may vary by state, county, or city. We make a good-faith effort to keep our forms current and aligned with best practices, but:

  • We do not guarantee that any form, template, or clause is legally sufficient for your specific situation.
  • We do not guarantee that our forms will prevent disputes, legal actions, or regulatory inquiries.
  • You are responsible for:
    • Reviewing forms before using them, and
    • Seeking advice from a qualified attorney or local housing authority when needed.

Any services such as “Compliance Guard” or update notifications are intended as best-effort update services, not legal advice or a promise that you will always have the most current or complete form for your jurisdiction.

9. Intellectual Property

All content made available through our website and products—including text, templates, forms, guides, spreadsheets, graphics, logos, and branding—is owned by Neato Landlord Forms or our licensors and is protected by copyright, trademark, and other applicable laws.

Except for the limited license described in Section 5, you obtain no ownership rights in our content.

You agree not to:

  • Remove or alter any copyright, trademark, or other proprietary notices.
  • Claim our content as your own original work.
  • Use our trademarks or branding in a way that implies sponsorship or endorsement without our written permission.

10. Prohibited Uses

You agree not to use our website or products to:

  • Violate any applicable law or regulation.
  • Engage in fraudulent, deceptive, or misleading practices.
  • Upload, transmit, or distribute malware or harmful code.
  • Attempt to gain unauthorized access to our systems or accounts of other users.
  • Reverse engineer or circumvent any technical protections on our website or in our digital products.

We may suspend or terminate access if we believe you are using our Services in a prohibited or abusive way.

11. Third-Party Tools & Links

Our website may integrate or link to third-party tools and platforms (such as payment processors, email tools, or cloud storage). These third parties have their own terms and privacy practices.

We are not responsible for:

  • The content or behavior of third-party sites, or
  • Any damages arising from your use of third-party services.

You should review the terms and privacy policies of any third-party service you choose to use with our products (for example, Google Drive, Microsoft Office, or your e-signature service).

12. Disclaimer of Warranties

To the fullest extent permitted by law, our Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

We specifically disclaim any implied warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of content

We do not warrant that:

  • The website or downloads will be uninterrupted or error-free, or
  • Any defects will be corrected immediately.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Neato Landlord Forms and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.
  • Our total liability for any claim related to the Services will not exceed the amount you paid for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. In that case, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless Neato Landlord Forms and its owners, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of:

  • Your use of our website or products,
  • Your violation of these Terms, or
  • Your use of any forms or documents with your tenants, properties, or business.

15. Changes to Our Services & These Terms

We may update, modify, or discontinue parts of our website or product offerings at any time.

We may also update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the website or products after changes are posted means you accept the revised Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of laws principles.

Any disputes arising out of or relating to these Terms or your use of our Services will be resolved in the state or federal courts located in [Your County], Missouri, and you consent to the personal jurisdiction of those courts.

17. Contact Information

If you have questions about these Terms or our products, you can contact us at:

Neato Landlord Forms
Email: [contactus@neatolandlordforms.com]
Mailing address: [224 N Hwy 67, Suite 200, St. Louis, MO 63031]